Today, my husband and I visited Phaistos Minoan Palace, arguably the second most important Minoan archaeological site on the island of Crete in Greece. Phaistos has been on our bucket list for our journey through Greece, and because we’ve relied on bus travel for much of our trip, we’ve learned that things can go wrong.
For example, your driver may miss a stop, turn around, and go back. Your driver may make a package delivery you weren’t expecting, adding minutes to your ride and causing you to miss a connection if you have one.
That’s why yesterday we figured out EXACTLY how we would make the trip today. We bought our tickets a day early for not only Phaistos, but also for the bus station from where we would depart. In the end, we had a successful trip, but it wasn’t without a good dose of head scratching, miscommunication, wrong turns, and a frantic last-minute ticket purchase.
Part of our confusion was due to the scarcity of up-to-date timetables and not knowing the location of Heraklion’s KTEL Central Bus Station (the main bus terminal in Heraklion). The rest of the confusion was due to a general lack of detailed, timely information on how to get to Phaistos in the first place. It’s not listed as a destination on the pull-down destination menu on their website; however, the printed timetable does list Phaistos as a destination. Go figure.
Here’s how to get from Heraklion to Phaistos:
- Get a KTEL bus timetable brochure from any KTEL ticket kiosk or at the KTEL Central Bus Station. You will need this timetable to figure out when the buses leave and return from Heraklion and Phaistos. Read on for how to find KTEL Central Bus Station.
- Go to KTEL Central Bus Station (the main terminal) and get there well ahead of your bus’ departure time. Get there early (thirty minutes or more) on the day you plan to travel or buy them the day before like we did. Do this in case any unforeseen complications arise and cause you to arrive late and miss your bus because you didn’t have your tickets purchased.
- To find the KTEL Central Bus Station, we asked a ticket seller in the Heraklion Archaeological Museum. (We didn’t see any informational signs to direct travelers to the station from the popular museum where both city buses and KTEL buses drop off and pick up.) The ticket seller told us to walk behind the ticket kiosk on the circle next to the museum, and then take the stairs down the hill. At the bottom of the hill, turn left and follow the street until you come to a large dark gray bank (Pancretan Cooperative Bank) on your left. It has a modern look, with lots of large mirrored windows. When you get to the bank, you will see the KTEL Central Bus Station in front of you at the corner of Efessou and Leof. Ikarou.
- Walk down the stairs behind the bus station, go through the waiting area that looks like a large outdoor cafe, and go inside.
- Get in line at one of the six ticket windows and tell the clerk when you want to go to Phaistos based on the times available per the timetable brochure. We purchased only our tickets (7.10€ each) to Phaistos ahead of time. Because we didn’t know how long it would take to see the site, we didn’t know what time to schedule a return bus.
- You will take an approximately one-hour bus ride from KTEL Central Bus Station in Heraklion to Moires, where you will change to another bus bound for Matala. Phaistos is on the way to Matala.
- When you get to Moires, get off the bus so you can hop onto another bus headed for Matala. To do that, go inside the KTEL ticket office (there’s not a station–just a bus stop and a ticket office with a bunch of boxes scattered on the floor). The ticket office has a small KTEL sign on it and is about one hundred feet from the bus stop. Ask the ticket clerk how long it will be before the Matala bus arrives. In our case, it was about ten minutes away.
- Watch for the Matala bus. You will not need another ticket to get on the Matala bus.
- The bus ride to Phaistos from Moires on the Matala bus takes about fifteen minutes. The driver should stop at Phaistos, but he might not if you don’t tell him you need to stop there. Do that when you board or during the ride. Don’t assume other riders are going to Phaistos. (If they’re tourists, they’re probably going to the beach in Matala.) We were the only two people on our bus today headed for Phaistos. Here’s the sign for Phaistos Minoan Palace. Get off here.
9. Tour Phaistos Minoan Palace. It might be a good idea to buy a guide book and thumb through it before entering the site so you can understand better what you’re seeing. Phaistos doesn’t appear to have the marketing support that other sites such as Knossos does. By the way, tickets to the archaeological site cost 8€ each. It took us about 1-1/2 hours to see the site. It would have taken longer, but some of it was closed for maintenance.
10. Leave Phaistos. There were bus schedules taped to the windows at the archaeological site ticket booth and inside the bus stop out near where we disembarked. These should coincide with the KTEL timetable brochure. But to double-check, use the chart (see photo below), and find the bus that departs from Matala and arrives in Heraklion. In the photo below, I’ve circled the part of the schedule that contains the route that begins in Matala, stops at Phaistos, and makes the connection in Moires again onto a bus that returns to Heraklion’s KTEL Central Bus Station where you started.
11. When your bus arrives from Matala to pick you up at Phaistos, board it and buy your tickets from the driver. Our tickets were 1.80€ each. This paid our way back to Moires.
12. At Moires, you will need to disembark, (just like you did earlier), go inside the KTEL ticket office, and buy tickets to take you from Moires back to Heraklion’s KTEL Central Bus Station where you started. For us, these tickets cost 6€ each. We nearly missed our Heraklion-bound bus in Moore’s because it was fifteen minutes late arriving in Phaistos. As a result, we arrived at Moires at 1:55 for a 2 p.m. ride. If there’s any question that you might not have your tickets before the bus leaves, go ahead and board the bus, and as you board, tell the driver you will be buying tickets directly from him. We saw many riders on both KTEL and city buses buy their tickets directly from bus drivers.
13. Once you’re seated on the bus in Moires, enjoy the approximately one-hour drive back to KTEL Central Bus Station. Our return ride took a different route from what we took in the morning and it followed a windy, mountainous road with vast, breath-taking views of olive groves and vineyards punctuated with oleander and cypress trees.